Refund & Cancellation Policy

You can cancel free of charge any time before your batch goes into the kadhai. Orders placed before 3 pm are roasted the same evening, so message us as early as you can with your order number.

Once a batch has been roasted and packed for you, we can't cancel it — it's made fresh and can't be resold.

If your parcel arrives damaged, leaking, incomplete, or the makhana isn't crisp, tell us within 48 hours of delivery with a photo of the pack and the parcel. We'll send a replacement in the next batch or refund you in full — your choice.

Because this is a fresh food product, we can't accept returns of opened or partly consumed packs for reasons of hygiene and food safety. The issue-based resolution above covers anything that went wrong on our side.

If money left your account but the order didn't confirm, it is usually released by your bank within 5–7 working days. Send us the payment reference and we'll trace it with Cashfree and either confirm the order or push the refund.

Approved refunds go back to the original payment method. We initiate them within 2 working days of approval; banks typically credit within 5–7 working days after that.

If a courier returns a parcel because the address was incomplete or nobody was reachable after repeated attempts, we can refund the item value minus the shipping actually incurred.

Message us on WhatsApp or write to hello@thecarecircle.in with your order number and what went wrong. We respond within one working day.